FAQ Plus is a friendly Q&A bot that brings a human into the loop when it is unable to help. Ask the bot a question and the bot responds with an answer if it's in the knowledge base. If not, the bot offers the user an option to "Ask an expert", which posts the question to a pre-configured team.
A user can ask the bot a question, and the bot responds with an answer if it's in the knowledge base. If not, the bot offers the user an option to "Ask an expert", which posts the question to a pre-configured team of experts to provide support.
An expert can assign a question to themselves, chat with the user to gain more context, and add the question to the knowledge base using messaging so that the next user to ask that same question will get an answer from the chatbot.
